Founding Customer Success Manager

Valsoft is hiring a Founding Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base. The successful candidate will have a hands-on role in shaping the onboarding playbook, defining customer health, and building the success function from the ground up.

Requirements

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
• Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
• Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously.
• Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical.
• Proactive and empathetic: you anticipate customer needs rather than waiting for escalations.
• Comfortable working with data to monitor customer health, spot trends, and inform decisions.
• CRM experience (HubSpot, Salesforce, or equivalent).
• Self motivated, detail oriented, and comfortable working autonomously in a fast paced, evolving environment.