Founding Customer Success Manager
Valsoft CorporationMontreal, Quebec, Canada
Posted April 14, 2026
Full Time
About the Company
Valsoft builds and scales vertical market software companies, partnering with strong teams, investing for the long term, and running disciplined operating systems to drive sustainable growth across its portfolio.
Job Description
Founding Customer Success Manager role at Carla AI, a AI-powered voice agent for the rental industry. Responsible for onboarding, adoption, and retention for the growing customer base.
Requirements
- 2-4 years of experience in customer success, account management, or implementation within B2B SaaS
- Strong project management instincts and CRM experience
- Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical
- Proactive and empathetic, comfortable working with data to monitor customer health, spot trends, and inform decisions
Benefits
- Competitive compensation
- Strong growth potential as the customer success function scales