Founding Customer Success Manager

Valsoft builds and scales vertical market software companies. Carla AI is an AI powered voice agent that handles inbound calls, takes reservations, processes payments, and delivers 24/7 customer support, all without human intervention. We are hiring a Customer Success Manager to own onboarding, adoption, and retention for Carla AI's growing customer base.

Requirements

• 2 to 4 years of experience in customer success, account management, or implementation within B2B SaaS.
• Demonstrated ability to onboard and retain customers, with a track record of driving adoption and reducing churn.
• Strong project management instincts: comfortable managing multiple customer implementations and timelines simultaneously.
• Excellent communication skills, both written and verbal, with the ability to train, present, and build trust with operators who are not necessarily technical.
• Proactive and empathetic: you anticipate customer needs rather than waiting for escalations.
• Comfortable working with data to monitor customer health, spot trends, and inform decisions.
• CRM experience (HubSpot, Salesforce, or equivalent).

Benefits

• Competitive compensation
• Strong growth potential
• Direct influence on onboarding design, customer health frameworks, and product direction
• Backed by Valsoft / Aspire Software