Senior Community and CRM Manager
Value RetailEmilia-Romagna, Italy
Posted December 1, 2025
Full Time
About the Company
The Bicester Collection is the world's leading luxury shopping destinations, committed to creating magical and memorable experiences for our guests.
Job Description
Senior Community and CRM Manager role at The Bicester Collection, driving brand affinity, loyalty, and memorable experiences, building a engaged community, and analyzing customer behavior.
Requirements
- Proven experience in Community Management, loyalty program development
- Experience planning integrated campaigns across events, digital, retail, and PR touch-points
- Strong understanding of customer lifecycle management, segmentation, and personalisation
- Solid understanding of CRM platforms and data analytics tools
- Exceptional analytical skills and ability to translate complex data into actionable and profitable marketing plans
- Fluent in English and Italian, any other European language would be beneficial
Benefits
- Life assurance
- Leisure travel insurance
- Discounted shopping portal
- Discounts across our Villages
- Referral bonus
- Private medical cover
- Flu vaccinations
- Support from trained mental health 'first aiders'
- Free access to Headspace
- Summer parties
- Outdoor team activities
- Time away from the office to enjoy special occasions
