Senior Customer Success Manager

Role Overview

Join our Customer Success Team and develop customer relationships by maintaining and actively developing them, creating real added value. Support companies in unleashing the full potential of their performance.

What You Will Do

Accompany customers as the central point of contact, advise and develop companies further, ensure customers achieve their goals, and recognize opportunities and potential challenges in the performance area.

Why It Might Be a Fit

You will think strategically, analyze customer needs, and develop tailored solutions. You will communicate confidently at management level and understand how to proactively inspire and bind customers.

Requirements

• At least 3 years of professional experience as an Account Manager, Management Consultant, or in a similar advisory function
• Experience in the B2B SaaS sector
• Knowledge of CRM systems (e.g. HubSpot) and other modern tools for account management
• Good German and English skills in writing and speaking

Benefits

• Hybrid work model with a focus on the office (60/40)
• Flexible working hours for a good work-life balance
• Workation offer
• Free choice of work equipment (macOS or Windows)
• Mentoring and support by experienced colleagues
• Comprehensive further education program
• Competitive salary (dependent on experience and qualifications)
• Occupational pension provision
• Attractive employee referral program
• DB job ticket
• Business bike leasing
• Exclusive employee discount portal