Customer Care Specialist

We're a startup with big ambitions to make estate planning modern, visual, and intelligent. We're looking for a Customer Care Specialist to deliver an exceptional customer experience.

Requirements

• 3+ years of Customer Support experience
• Experience supporting customers in SaaS platforms
• Proven results in driving positive customer experience
• Excellent written and verbal communication skills
• Metrics oriented and customer satisfaction driven
• Ability to manage multiple support channels
• Ability to explain technical concepts to non-technical users
• Associates, Bachelor's degree in Business Administration or equivalent experience
• Knowledge of customer service principles and practices
• Proficiency in Google Suite, Salesforce Service Cloud, JIRA, and Slack

Benefits

• Flexible paid time off policy and 10 company-wide paid holidays
• Parental leave, 4 weeks for all full-time employees and up to 12 weeks for birthing parents
• Medical, dental, and vision benefits coverage for employees and their families
• 401K eligibility after one month of employment
• Free estate planning documents
• Budget for learning & development and home office setup
• Paid parking or transit for hybrid and in office employees