Vice President, Customer Success

Varicent is looking for a Vice President of Customer Success to lead their Customer Success Manager (CSM) and Technical Account Manager (TAM) teams. The role involves driving customer outcomes, adoption, renewals, and expansion opportunities while representing the voice of the customer across the organization.

Requirements

• 12+ years' experience in Go-To-Market leadership positions within technology or Saas organizations
• 5-7 years of experience managing managers, directors, and senior leaders
• Proven experience leading teams who drive growth within existing accounts through new and expansion sales
• Proven ability to develop strategies, translate them into initiatives and track successful delivery
• Ability to communicate effectively across internal departments and external stakeholders
• Results focused with ability to drive both activity and outcome metrics
• Proven record of accomplishment working closely with Product, Services and Support teams
• Strong empathy for customers AND passion for revenue and growth
• Enthusiastic and creative leader with the ability to inspire others
• Strong executive presence and business communication skills (multilingual is a plus)
• Relevant Bachelor’s degree

Benefits

• Paid time off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance