Sales Operations Support Specialist (Bilingual English Japanese)

The Sales Ops Support Specialist is responsible for providing efficient and consistent support throughout the sales process for the Japan market, ensuring operational alignment across customer-facing teams in Japan and the US. This role acts as a liaison between Japan and US Sales Operations and Project Management teams, supporting project coordination, CRM user support, order processing, and bilingual communication in Japanese and English.

Requirements

• Recommend and help implement process improvements related to Japan sales workflows, systems, and documentation.
• Act as an operational liaison between Japan Sales Operations, Japan Sales, and US Sales Operations teams to ensure alignment on processes and priorities.
• Build and maintain strong relationships with colleagues in Japan and the US to support smooth collaboration in a multicultural environment.
• Collaborate with Accounting and other departments on billing, invoicing, and order related accounting tasks for Japan customers.
• Coordinate communication for cross-border projects and initiatives impacting the Japan market, escalating issues and sharing updates with relevant stakeholders.
• Document project activities, milestones, and change requests related to Japan sales initiatives in project management or CRM systems.
• Build and deploy emails and campaigns in the marketing automation system.
• Assist with gathering stakeholder feedback and supporting project plans to ensure timely implementation of key initiatives in the Japan market.
• Other activities to support our global sales capabilities.