The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence in a leasing operation.
Requirements
- Conduct property tours for prospective tenants and convert leads to leases.
- Follow up on leads promptly and manage related tasks to maximize conversion.
- Call residents for lease renewals and negotiate retention strategies.
- Contact Notice-to-Vacate (NTV) residents to attempt retention.
- Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File.
- Organize resident events and foster community engagement.
- Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction.
- Delegate tasks effectively, including property email inbox, Elise AI responses, Smart Desk inquiries, CallMax communications, unit showings, and monitoring The Guarantors website daily.
- Provide guidance, teach efficient processes, and deliver constructive feedback.
- Monitor SGT units daily and update website listings.
- Ensure mini models and show units are always current with availability.
- Ensure tour paths and units present well and meet quality standards.
- Maintain a minimum of three social media posts weekly on property platforms.
- Read and respond to emails promptly.
- Manage resident balances, move-outs, SODA's, and past resident accounts.
- Collect and post rent payments accurately.
- Assist RSS teams with rent collection efforts, late notices, and move-out inspections.
- Monitor and address work orders exceeding 48 hours without resolution.
- Walk the property regularly to ensure curb appeal and compliance with standards.
- Inspect units—even incomplete ones—to identify vendor-related issues early.
- Manage marketing initiatives and coordinate outreach with the Community Manager.
- Run reports to identify areas of focus, including Property Diagnostic, Leasing Analytics, and Delinquency.
- Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules.
- Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success.
Benefits
- Health insurance
- 401(k) plan
- Paid time off
- Paid holidays
- Retirement plan
