We're seeking a Senior Customer Support Engineer to resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers get the most out of the platform.
Requirements
- 3+ years of experience in a technical customer support role
- Strong understanding of modern web development and architecture
- Hands-on experience using Vercel as a platform
- Subject matter expertise in one or more of the following areas: CDN, domains, DNS, SSL/TLS lifecycle management, caching strategy, cloud/edge networking, performance tuning, logs/analytics, WAF/DDoS, AI enablement, Vercel AI Gateway, MCP, Vercel Agent, asynchronous systems, workflows, sandbox configuration
- Strong written and verbal communication skills
Benefits
- Full remote work
- Flexible working hours
- Opportunity to work with a globally distributed team
- Competitive salary and benefits
- Professional development opportunities