Senior Customer Support Engineer

We're seeking a Senior Customer Support Engineer to resolve customer concerns, create and improve internal tooling, and engineer solutions to help Vercel customers get the most out of the platform.

Requirements

• 3+ years of experience in a technical customer support role
• Strong understanding of modern web development and architecture
• Hands-on experience using Vercel as a platform
• Subject matter expertise in one or more of the following areas: CDN, domains, DNS, SSL/TLS lifecycle management, caching strategy, cloud/edge networking, performance tuning, logs/analytics, WAF/DDoS, AI enablement, Vercel AI Gateway, MCP, Vercel Agent, asynchronous systems, workflows, sandbox configuration
• Strong written and verbal communication skills

Benefits

• Full remote work
• Flexible working hours
• Opportunity to work with a globally distributed team
• Competitive salary and benefits
• Professional development opportunities