Senior Customer Support Engineer

Vercel is seeking a Senior Customer Support Engineer to resolve customer concerns, create and improve internal tooling, and engineer solutions that help Vercel customers get the most out of the platform.

Requirements

• Resolve customer concerns
• Create and improve internal tooling
• Engineer solutions for Vercel customers
• Troubleshoot issues alongside Engineering
• Partner with Product, Solutions, and Customer Success
• Develop and improve internal tools and scripts
• Specialize in a given product area (v0)
• Improve existing documentation
• Assist Customer Success Managers

Benefits

• Remote work
• In-office anchor days (for those within commuting distance of Vercel offices)
• Weekend and holiday on-call rotation
• Opportunity to work with a globally distributed team
• Professional development opportunities