Sr. Customer Success Manager
VerintUnited States
Posted May 1, 2026
112000 - 140000 USD
Full Time
About the Company
Verint is a company that believes customer engagement is the core of every global brand and helps organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.
Job Description
The Sr. Customer Success Manager is a strategic role that serves as our number one customer and company advocate, striving to become a trusted advisor to the customer and display superior customer management and consultancy skills.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success
- A strong sense of urgency to perform actions quickly
- Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed
- Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities
- A “do what it takes” mentality
- Detail-oriented and a strategic thinker
- Strong team player but a self-starter who can operate independently
- Proficiency in managing diverse tasks concurrently
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship