Customer Service Representative

Veritas HHS is seeking a Customer Service Representative for the 30th Judicial District Child Support Services in Memphis, TN. The role is the first line of customer service for phone inquiries, focusing on resolving customer issues and offering assistance with the child support process. Veritas-HHS values community, innovation, and quality, and offers a supportive company culture. They provide consulting and operational expertise to health and human services agencies.

Requirements

• Use available resources to resolve inquiries.
• Identify and resolve issues for child support customers.
• Verify case data and refer to Case Manager.
• Conduct outbound telephone calls.
• Educate customers and direct them to available resources.
• Document all inquiries and responses.
• Contribute to Office productivity goals.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• STD, LTD
• Life Insurance
• Employee Assistance Program
• Telehealth Services
• Paid Time Off
• Rewards Program