Bilingual (Spanish) Client Support Specialist

Join the BOLD Integrated Payments team as a Bilingual (Spanish) Client Support Specialist and provide exceptional customer care by responding to questions concerning payment accounts via phone and email. Grow your skills through industry-leading training and ongoing coaching.

Requirements

• Customer service experience (two years +) with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication with fluency in Spanish and English.
• Proven success in a customer service environment (two years +).
• Ability to work in a fast-paced metric driven environment with proficient multitasking and navigation in a web-based environment.
• Ability to navigate multiple servicing platforms including Salesforce, Slack, G-Suite.
• Proven ability to manage change and continuous learning.
• Excellent written and verbal communication skills.
• Top Candidates will demonstrate the following: Financial servicing and payment processing industry experience. Salesforce or similar CRM experience. Restaurant or retail experience.

Benefits

• Competitive base salaries
• 401(k) program with available company match
• Variety of medical, dental, and vision insurance plans to choose from
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• FSA/HSA availability
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities
• 2 weeks PTO, plus 7 major holidays