Account Director

Account Director responsible for developing customer relationships, taking necessary actions to retain and grow existing business revenues, and uncovering and closing incremental revenue opportunities.

Requirements

• Develop customer relationships
• Retain and grow existing business revenues
• Uncover and close incremental revenue opportunities
• Provide strong team and individual contributions to a cross-functional effort
• Facilitate RFQ process, deliver proposals, and close business
• Support revenue retention and organic growth of assigned customers
• Establish, maintain, and grow strong relationships with decision-makers
• Develop and execute specific account strategies
• Identify, engage, and maintain relationships with key influencers/decision-makers
• Keep informed on new products, services, and other general information of interest to customers
• Collaborate with Commercial, Operations, Quality, and Finance partners
• Develop and maintain technical expertise
• Responsible for maintaining expenses within budget
• Present and sell price changes as needed
• Participate in Scorecards/Drumbeat/Recovery reviews as necessary
• Act as a customer advocate and provide Voice of Customer (VOC) to all appropriate internal stakeholders
• Maintain the CRM tool to allow for a real-time assessment of the assigned accounts' opportunity-based pipeline value/status and health

Benefits

• Health insurance
• 401(k) plan
• Paid time off
• Professional development opportunities