Customer Service Representative (CSR)
viLogicsPennsylvania, United States
Posted March 12, 2025
Full Time
About the Company
viLogics delivers integrated cloud and data infrastructure solutions that enable enterprises to manage multiple clouds, scattered data, and disparate tools from a single, unified platform. The company specializes in data protection and disaster recovery, IaaS, co‑location hosting, VMware NSX, Software‑Defined Data Centers, and managed security services such as SEC‑as‑a‑Service and SIEM‑as‑a‑Service. By combining these services into a cohesive, “AnyCloud, AnyTime, AnyWhere” framework, viLogics helps organizations achieve consistent performance, compliance, and rapid digital transformation. Its focus on clarity and order across hybrid environments sets it apart as a trusted partner for modern enterprise IT.
Job Description
viLogics is seeking a Customer Service Representative (CSR) for the Accounting Department with a Managed Service Provider (MSP) background to assist clients with invoicing, contract reviews, and billing support.
Requirements
- 3+ years of experience in a billing, invoicing, or contract management role within an MSP or IT service provider environment
- Strong knowledge of MSP financial operations, including recurring revenue models, contract-based billing, and service agreements
- Experience with PSA tools such as Kaseya BMS, ConnectWise Manage, or Autotask is preferred
- Familiarity with QuickBooks, NetSuite, or other accounting software is a plus
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
