Customer Service Representative

VITAS Healthcare is seeking a Customer Service Representative to educate healthcare professionals and patients about the benefits of hospice care. The role involves explaining hospice options, building relationships, and providing valuable information. VITAS emphasizes patient and employee well-being and offers a supportive work environment with opportunities for professional growth.

Requirements

• 1-2 years’ experience in a professional office and/or call center environment.
• Familiarity with medical terminology (preferred).
• Proficiency with electronic medical record systems (EMR) and typing skills (minimum 45 wpm).
• Exceptional customer service, active listening, verbal and written communication skills, and professional phone voice.
• Detail-oriented and highly organized.
• Ability to work weekends and holidays as needed.

Benefits

• Competitive compensation
• Health, dental, vision, life and disability insurance
• Pre-tax healthcare and dependent care flexible spending accounts
• Life insurance
• 401(k) plan with numerous investment options and generous company match
• Cancer and/or critical illness benefit
• Tuition Reimbursement
• Paid Time Off
• Employee Assistance Program
• Legal Insurance
• Roadside Assistance
• Affinity Program