Technical Support Team Lead

The Technical Support Team Lead will lead a team of technical support specialists, own the support function end-to-end for VBC, and develop strategies to improve support at scale.

Requirements

• Lead a team of technical support specialists
• Own the support function end-to-end for VBC
• Develop and implement strategies to improve support at scale
• Troubleshoot software systems, integrations, and data issues
• Experience working with or supporting EHR-integrated products (Epic, Cerner, athenahealth, etc.)
• Fluent in leveraging or building AI-driven tools and workflows (e.g., automation, intelligent triage, knowledge systems) to improve support at scale

Benefits

• Base Salary: $125-145K
• Comprehensive benefits from day one
• Generous travel, conference, and relationship-building budget
• Equity: Series C stock options