Guest Services Supervisor
Vinik Sports GroupBenchmark International Arena
Posted March 25, 2026
Part Time
About the Company
Home to an NHL franchise, a collegiate athletics property, two event venues, a digital media company, retail and ecommerce platforms, Vinik Sports Group (VSG) creates world-class experiences that grow brands, drive revenues and impact the community. Drawing on the expertise showcased during the transformation of the Tampa Bay Lightning and Amalie Arena under Jeff Vinik, VSG serves clients through its three core divisions – VSG Commercial Sales, VSG Facilities and VSG Live. VSG features a leadership team with decades of experience in the sports and entertainment industries; leaders who focus on each client’s unique needs before developing strategies and delivering successful solutions in the multimedia sales, event management, facility operations, and guest services verticals. VSG maintains a preference for long-term win-win partnerships, but it remains nimble enough to manage individual events and short-term opportunities for its customers.
Job Description
The Part-Time Guest Experience Supervisor provides leadership and direction to Guest Experience Attendants, ensuring the delivery of world-class hospitality and a safe, welcoming environment for every guest.
Requirements
- 1+ years of previous experience in guest services, hospitality, event operations, or a related field
- Exceptional interpersonal and customer service skills
- Strong leadership ability and confidence overseeing teams in a service-focused environment
- Ability to resolve escalated concerns calmly and professionally in high-pressure situations
- Strong problem-solving and judgment capabilities
Benefits
- Equal opportunity employer
- Flexible work schedule
- Paid holidays
- Weekends and nights required
