Manager - Sales & Service Delivery

The Manager of Sales and Service Delivery is responsible for leading and elevating a high-performing team of Inbound and Outbound Voyage Planners to drive sales growth, service excellence, and operational consistency. The role oversees 40–50 reports and is accountable for performance management, metric development, forecasting, quality assurance alignment, and revenue optimization.

Requirements

• 3–5 years of leadership experience in a sales or call center environment
• Demonstrated success leading large, performance-driven teams
• Strong background in performance management, coaching, and metric accountability
• Proven ability to analyze sales data and translate insights into action
• Experience working with Salesforce, Seaware, Tableau, and CRM systems
• Strong forecasting and reporting capabilities
• Exceptional verbal and written communication skills
• Ability to influence cross-functional stakeholders
• Highly motivated, revenue-driven, and service-oriented
• Bachelor’s degree preferred