Global Public Sector Senior Customer Success Manager

Virtru is a company that provides data protection and security solutions. The company is seeking a Global Public Sector Senior Customer Success Manager to lead customer and partner-facing operations in the Indo-Pacific region. The successful candidate will have experience in driving customer success and have a strong understanding of the Indo-Pacific region's defense and intelligence landscape.

Requirements

• Active US Top Secret / SCI clearance
• Bachelor’s degree or equivalent in a technology field
• Willingness to travel (<25%)
• Must excel at cross-functional collaboration
• Ability to work autonomously and collaborate with peers across multiple time zones
• Proven track record driving partner success and customer satisfaction
• Strong technical aptitude and comfortable understanding technical solutions
• Strong communication skills
• Data-driven approach to measuring customer health, satisfaction, and expansion opportunities

Benefits

• Flexible PTO policy
• $1,500 annual Learning & Development Stipend
• Company-sponsored team celebrations
• Employee Assistance Program
• Headspace mental health app
• Flat 3% contribution to retirement account
• High degree of flexibility
• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews