Global Public Sector Senior Customer Success Manager

Virtru is seeking a Senior Customer Success Manager, Global Public Sector (UK) to drive customer success and partner success workstreams with UK MOD and UK defense industry. The role will involve orchestrating mission relevant workstreams, renewals, and expansion while serving as the critical bridge between customers, partners, delivery teams, sales organization, engineering and product teams.

Requirements

• United Kingdom citizenship
• Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering
• Willingness to travel (<30%)
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
• Strong ability to work cross-functionally with engineers, delivery teams, sales teams, commercial and government organizations
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders

Benefits

• Flexible PTO policy
• $1,500 annual Learning & Development Stipend
• Frequent company-sponsored team celebrations
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app
• 3% contribution to your retirement account
• High degree of flexibility
• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews