Global Public Sector Senior Customer Success Manager - Strategic Alliances

We're seeking a Senior Customer Success Manager to lead customer success and partner success teams, driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry. As the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams, you'll drive customer adoption and usage post-implementation, manage the post-sale customer lifecycle, and identify issues proactively.

Requirements

• TS Clearance required, SCI preferred
• Willingness to travel (<30%)
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders
• Experience closing expansion/renewal deals or executing technical program management that drove revenue growth through existing customers

Benefits

• Flexible PTO policy
• $1,500 annual Learning & Development Stipend
• Frequent company-sponsored team celebrations
• Access to an Employee Assistance Program
• Access to Headspace, a mental health app tailored to your specific needs
• Flat 3% contribution to your retirement account
• High degree of flexibility
• Competitive compensation
• Generous parental, medical, and bereavement policies
• Uncapped commissions for Sales roles
• 401K contribution and stock options
• Full medical, dental, and vision benefits
• New Hire Swag and IT Welcome boxes
• Structured semi-annual 360° performance reviews