Service Advisor

The Service Advisor is responsible for providing excellent customer service, resolving customer concerns, and ensuring the customer’s needs are met. This role requires a friendly and professional demeanor, effective communication skills, and the ability to assess and offer repair options. The advisor will communicate with technicians, manage repair orders, and ensure customer satisfaction.

Requirements

• Answer incoming telephone calls
• Greet customers and provide a friendly greeting
• Identify and resolve customer concerns
• Assess customer needs by conducting a vehicle walk around
• Form agreement with customer for service needs
• Offer multi-point inspection and estimate
• Obtain approval to proceed with Additional Service Requests
• Dispatch repair orders
• Communicate with technicians
• Review and collect payment
• Ensure customer safety and vehicle turnaround