Service Advisor

Volvo Cars Arrowhead is seeking a Service Advisor to join their service team. The role involves providing excellent customer service, identifying needs, and completing service orders accurately. This position offers a fun environment with growth potential and a competitive salary. The dealership offers full benefit package.

Requirements

• Answer incoming telephone calls in a friendly and professional manner.
• Greet customers in a friendly and professional manner.
• Identify, confirm, and offer resolution to customer concerns.
• Communicate with customer what needs to be done, how much it will cost and when service will be complete.
• Assess customer needs by conducting a vehicle walk around.
• Attain agreement from customer for service needs.
• Offer a multi-point inspection.
• Write accurate repair orders using CDK system.
• Provide estimates that are accurate and support the work done.
• Obtain approval to review findings of multi-point inspection and associated prices.
• Obtain approval to proceed with Additional Service Requests.
• Dispatch repair orders to technicians following department dispatch policy.
• Communicate with technicians to gain clear understanding of services required and/or performed.
• Follow-up with customer during repair/servicing of vehicle so they are aware of status.
• Upon completion of service performed promptly and professionally re-deliver vehicle to customer.
• Review all lines of completed repair order and collect payment for services performed.
• Maintain personal grooming, hygiene, and uniform standards.

Benefits

• Earning potential unlimited
• Medical
• Dental
• 401K
• Vacation
• Monthly competitions