Enablement Manager
VitalSourceRaleigh, North Carolina, United States • Chicago, Illinois, United States • Franklin, Tennessee, United States • Boston, Massachusetts, United States
Posted May 1, 2026
68000 - 84000 USD
Full Time
About the Company
VitalSource Technologies, LLC has powered digital content delivery across the higher education ecosystem for over 30 years.
Job Description
VitalSource is hiring two Enablement Managers to contribute to our Customer Operations team located in Raleigh NC, Chicago IL, Franklin TN, or Boston MA. The role involves driving proactive enablement strategies to elevate customer experience and accelerate product adoption.
Requirements
- 3+ years in customer success, enablement, customer support, product experience, or a related customer-facing role.
- Experience working in or supporting SaaS or B2B environments.
- Hands-on experience with CRM or customer success platforms (e.g., Salesforce, ChurnZero).
- Experience developing or delivering training, onboarding, or customer enablement content.
Benefits
- Competitive base salary and a strong variable component
- Medical, Vision, Dental, Life, Disability, Critical Illness, Accident, FSA, HSA, ID Protection, Pet and Legal Insurance
- 401K match up to 5%
- 12 weeks of paid parental leave
- Tuition reimbursement program
- Flexible work schedules and remote capabilities
- Opportunities for fitness challenges and rewards
