VoIP Network Support Technician

Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs. As a VoIP Network Support Technician, you will support U.S.-based business customers with hands-on experience in VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting.

Requirements

• 2+ years of VoIP or network support experience
• Direct experience with SIP, PBX systems, SIP trunks, routers, switches, WiFi troubleshooting
• Strong verbal and written communication skills with the ability to engage and build rapport remotely
• Can-do attitude and growth mindset
• MOS score, latency, jitter, packet loss
• TCP/IP, DNS, DHCP, NAT
• Basic routing/switching concepts
• Experience with help desk ticketing systems
• Ability to explain issues clearly to non-technical users
• Strong written communication — clear notes and documentation required
• Customer-first mindset and ability to stay calm under pressure

Benefits

• Competitive Salary + Bonuses
• Career Growth
• Leadership Opportunities