Customer Relationship Manager
VocusSydney, New South Wales, Australia
Posted April 9, 2026
Full Time
About the Company
As Australia's specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world.
Job Description
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. As a Customer Relationship Manager, you will be responsible for building highly effective working relationships and rapport with customers, leading service governance, and driving continuous improvement initiatives.
Requirements
- Minimum 3–5 years working in a similar role with telecommunications experience preferred.
- ITIL V4 or any other service management certification is essential.
- Applicants need to be Australian citizens, with the ability and willingness to hold an NV1 clearance.
Benefits
- Diverse and dynamic teams with a supportive and inclusive culture.
- Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
- Flexible hours and a hybrid working environment
- Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
- Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
- Study assistance programs to excel your personal growth, learning and development.
- Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.
