NETWORK CHANGE MANAGEMENT SPECIALIST -Bangalore - VOIS

We are seeking a proactive and detail-oriented Network Change Management Specialist to join our Enterprise Connectivity – NCM 24x7 team in Bangalore. This role operates in a real-time change environment and is critical to ensuring accurate, timely, and end-to-end communication of planned network changes to customers and internal stakeholders.

Requirements

• Apply governance to all internally raised change requests and planned works across the Vodafone network, whether customer-impacting or non-impacting.
• Manage end-to-end customer communications for Vodafone and OLO planned works, including initial notifications, follow-ups, completion confirmations, cancellations, and rescheduling updates.
• Handle engineer site access calls for log-on and log-off requests, ensuring accurate verification, documentation, and alarm clearance.
• Respond to and update tickets for remote log-on/log-off activities associated with planned works.
• Send accurate customer notifications within the defined 24-hour SLA and maintain comprehensive ticket updates.
• Provide real-time customer notifications based on engineer calls and email confirmations.
• Monitor the NCM inbox during UK out-of-hours periods and coordinate customer site access to network sites and data centres.
• Raise and manage Change Clarify, CPS Cease Orders, and SDA Voice Orders, handling tickets end to end.
• Update relevant inventories with change references within agreed SLAs.
• Identify, prioritise, and escalate critical issues to ensure service continuity.
• Participate in process calls as nominated and collaborate with cross-functional teams to share knowledge and best practices.
• Respond to customer queries during UK out-of-hours for general information related to planned works.

Benefits

• Exposure to global enterprise customers and complex network environments.
• Opportunities to work closely with cross-functional and international teams.
• A structured environment focused on process excellence, service quality, and continuous improvement.
• The chance to build a strong foundation in enterprise network change management within a global organisation.