VOIS is seeking a Telecommunications Technician – Radio Access Network (First Line Support) to join their India Network Operations Centre (NOC). The role is responsible for first-level network operations and support, ensuring high network availability across a 24x7 environment. The individual will monitor, detect, analyse, troubleshoot and coordinate the resolution of network incidents, working closely with internal teams, field engineers, suppliers and external partners to ensure timely service restoration and adherence to defined SLAs and KPIs.
Requirements
- Hold a bachelor’s degree in Telecommunications or a related discipline.
- Bring 5–8 years of experience in telecommunications network operations or a similar role.
- Have working knowledge of GSM, UMTS, LTE, 5G and radio access network technologies.
- Be familiar with network elements such as RBS, BSC, RNC, SGSN, site infrastructure and transmission technologies including PDH, SDH, Metro Ethernet and IP.
- Understand ITIL-based Incident Management practices.
- Communicate technical information clearly to both technical and non-technical audiences.
- Remain effective under pressure, including during high-impact incidents and crisis situations.
- Be comfortable working in a shift-based, 24x7 operational environment.
- Demonstrate collaboration, influencing and negotiation skills when working with internal and external stakeholders.
- Possess good written and spoken English skills.
- Have basic programming or scripting skills to support automation initiatives.
Benefits
- Exposure to a large-scale, multi-technology telecom network environment.
- Opportunities to work with global teams, partners and suppliers across Vodafone.
- Hands-on involvement in critical network operations and service assurance activities.
- A collaborative and inclusive workplace that values trust, simplicity and continuous improvement.
- The chance to contribute directly to customer experience through network reliability
- Advanced incident and problem management within a 24x7 NOC environment.
- Practical application of ITIL processes in large-scale network operations.
- Deeper expertise across RAN, transmission and packet network technologies.
- Coordination and stakeholder management across internal teams and external suppliers.
- Use of automation and command-based tools for remote network recovery.
