Senior Executive-Unified Communications Operations
VodafonePune, Maharashtra, India
Posted March 30, 2026
Full Time
About the Company
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
Job Description
VOIS (Vodafone Intelligent Solutions) is seeking a Senior Executive to provide comprehensive 2nd line operational support for Cisco Unified Communications and Voice over IP solutions in a global enterprise environment. The role requires strong collaboration to identify automation opportunities, enhance operational efficiency, and contribute to long-term service excellence.
Requirements
- Deliver end-to-end 2nd line technical support for unified communications services across data centre infrastructures.
- Manage and coordinate vendor interactions to ensure timely issue resolution.
- Contribute to planning, assessment, and execution of change requests.
- Onboard new customers within the production environment, including configuration, testing, and updating inventory systems.
- Generate and analyse signalling load and traffic reports to enhance performance KPIs.