Tech Support Engineer - Video API

Join Vonage and help us innovate cloud communications for businesses worldwide. Provide first-class technical support to our rapidly growing strategic customer base, integrating our real-time communication APIs and SDKs.

Requirements

• Bachelor’s Degree in Computer Science or equivalent
• At least 3-5 years experience in technical support, customer success or technical account management role within the Telecommunications or SAAS sectors
• Experience supporting or implementing Video APIs or SDKs
• Experience with some of the following technologies: IP-based real-time multimedia communication technologies and protocols, including VoIP, SIP, RTP, WebRTC, WebSockets
• Capable of troubleshooting client and server-side code
• Any of the following is a huge plus: Experience with other programming languages: PHP, Python, Ruby, Node, JavaScript, iOS or Android development experience, Experience building applications using iOS, Android or Javascript, Conceptual understanding of the principles of good software design

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development