Sr Customer Services Rep- Retirement
Voya FinancialNew York, New York, United States
Posted January 14, 2026
60240 - 75300 USD year
Full Time
About the Company
Voya Financial, Inc., is a leading health, wealth and investment company with approximately 10,000 employees who are focused on achieving Voya’s aspirational vision: “Clearing your path to financial confidence and a more fulfilling life.” Through products, solutions and technologies, Voya helps its approximately 15.7 million individual, workplace and institutional clients become well planned, well invested and well protected. Benefitfocus, a Voya company and a leading benefits administration provider, extends the reach of Voya’s workplace benefits and savings offerings by engaging directly with approximately 11.9 million employees in the U.S. Certified as a “Great Place to Work” by the Great Place to Work® Institute, Voya is purpose-driven and committed to conducting business in a way that is economically, ethically, socially and environmentally responsible. Voya has earned recognition as: one of the World’s Most Ethical Companies® by Ethisphere; a listed company on the Dow Jones Best-in-Class North America index; and a “Best Place to Work for Disability Inclusion” on the Disability Equality Index. For more information, visit voya.com.
Job Description
Voya is a financial services company that fights for everyone's opportunity for a better financial future. The company is looking for a Sr Customer Services Rep to join their team in New York, NY. The role involves answering inbound participant calls, building relationships, and educating participants on their retirement plans. The company offers a hybrid-office/home schedule, competitive pay, and a range of benefits including health insurance, 401(k) matching, and tuition reimbursement.
Requirements
- High School diploma or equivalent
- 2+ years participant service experience
- FINRA Must have SIE. Must obtain within 120 days Series 6 and 63
- In depth knowledge of products
- Excellent verbal and written communication skills
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year