Customer Care Agent
VRC CompaniesPennsylvania, United States
Posted October 22, 2025
46000 - 50000 USD year
Full Time
About the Company
VRC Companies is a leading records and information management provider offering end‑to‑end solutions—including document capture, digital conversion, secure storage, and shredding—across corporate, healthcare, and logistics sectors. With 37 years of experience and a nationwide network of 160 facilities, the company helps clients reduce paper usage, ensure regulatory compliance, and protect sensitive data.
Job Description
This Customer Care Agent role involves interacting with customers, providing information, and resolving complaints. The agent will handle inquiries, assess customer needs, and ensure satisfaction within the specified timeframe, including entering data, managing paperwork, and assisting with special projects. They will contribute to customer service excellence and a positive customer experience.
Requirements
- Ability to work on a team
- Some computer knowledge
- Ability to work with internal personnel
- Ability to work with external customers and suppliers
- Ability to multi-task, prioritize and manage time effectively
- Flexible, spontaneous, and able to deal with the unexpected
- Tolerance for heat in the summer and cold in the winter