Global Insights and Customer Experience Analyst
VSP VisionUnited States
Posted December 30, 2025
105000 - 165375 USD
Full Time
About the Company
At VSP Vision, we activate the full power of care by consciously reinvesting in greater vision, health, and opportunities for all. Our mission is to help people see every possibility—and we do that through our strategic business pillars that work together to connect nearly 90 million patients to network doctors in a variety of settings across the globe. When you become a VSPeep, you join a group of thinkers, doers, adventurers, risk-takers, and boundary pushers who think outside the peripheral to develop products, programs, and services that help create a world where everyone can bring their best vision to life. The VSP Values are: We care, We trust, We empower diversity, and We are one team. Join the power of our purpose and check out job opportunities with VSP and its strategic businesses, including: VSP Vision Care, Marchon Eyewear, Altair Eyewear, VSP Optics, Eyefinity EHR, VSP Retail, VSP Ventures, and Eyes of Hope (our charitable giving platform).
Job Description
Global Insights and Customer Experience Analyst responsible for developing insights from owned and syndicated data to shape strategy for Global Eyewear and Software business.
Requirements
- Bachelor’s degree in business, Supply Chain Management, Data Analytics or related field, or equivalent experience
- 8+ years of experience translating complex data science concepts into clear business recommendations
- Working knowledge of database systems and data modeling principles, ensuring secure and optimized data storage.
- Proficiency with business intelligence (BI) platforms (e.g., Power BI, Tableau) to create real-time dashboards and visualizations.
- Strong background and understanding of statistical analysis and data science principles (e.g., machine learning, predictive modeling) using tools such as Python or R.
- Experience with Customer Relationship Management (CRM) systems (e.g., Salesforce, Microsoft Dynamics) to track and manage customer interactions.
- Awareness of AI-driven technologies (e.g., natural language processing, computer vision) to further enhance insights and improve customer experience.
- Excellent verbal and written communication skills. Ability to present complex concepts clearly and effectively to various stakeholders.
- Prior experience analyzing and applying a broad organizational and business perspective to identify and maintain focus on key drivers of organizational performance to maintain product viability within the market.
- Strong understanding of market trends/needs, business requirements and balance them successfully.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrate analytical and strategic problem-solving skills.
Benefits
- Eligible bonuses and commissions
- VSP Vision benefits (not specified)
