The Assistant Branch Manager responsibilities are to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering unbelievable member service experiences and maintaining operational excellence. This key position is accountable to work with the Branch Vice President to create, implement, and maintain branch strategies aligned with VyStar's objectives in a fast-paced environment.
Requirements
- Partner with the Branch Vice President (BVP) to ensure day-to-day branch operations, choreography, and implementation result in unbelievable service experiences for members and achieve or exceed organizational strategic goals and profitability requirements.
- Train, encourage, enable, and coach employees to embrace VyStar's Standards of Excellence, Behaviors of Excellence, Being Unbelievable, and the Great 8 Member Service Commitments to successfully establish, maintain, and grow strong member relationships.
- Develop staff for succession planning within the branch network and other lines of business.
- Work closely with Human Resources and Training to ensure the recruiting and training curriculum are appropriate, timely, and a positive experience for VyStar employees.
- Assist the BVP by partnering with internal departments dependent upon referrals for success.
- Establish and validate performance objectives for the branch consistent with VyStar Excellence and branch scorecards.
- Provide ongoing coaching for direct reports including side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
- In partnership with the BVP, conduct daily team huddles and weekly sales meetings which include training on products and services and skill practice to increase knowledge and comfort level with making recommendations to members.
- Prepare and administer performance appraisals for direct reports.
- In partnership with the BVP, analyze data to determine and implement staffing changes and modifications as needed.
- Support and participate in all Credit Union initiatives and campaigns.
- Ensure compliance with regulations, policies, and procedures and perform audits.
- Exhibit a high degree of integrity, trustworthiness, and professionalism at all times.
- Work from home during branch closures, such as during disaster recovery events.
- Actively lead by example through community service supporting the VyStar brand.
- Create and maintain an inclusive and professional environment where all team members are respected, and diversity is valued.
- As applicable, support a high school branch and Collegiate employees, including mentoring, training, and development of the student interns, and ensuring sound branch operations and compliance with rules and regulations.
- Resolve member concerns independently and escalate more complex concerns as appropriate.
- Provide counseling to members and employees on all financial matters and make appropriate recommendations.
- Perform other duties as assigned.
Benefits
- 401(k) Plan
- Paid Technical and On-the-Job Training Program
- Tuition Reimbursement
