Customer Support Specialist

Customer Support Specialist at Reown, a full-stack developer platform powering onchain experiences. The role involves providing high-quality support to customers using the Reown AppKit SDK and WalletConnect Pay, building deep expertise in the products, and helping to define processes and build strong relationships with customers.

Requirements

• Proven experience in a customer support, technical support, or developer support role
• Strong communication skills with the ability to translate technical concepts into clear, plain language for customers
• Experience working cross-functionally with engineering teams and writing clear bug reports or technical issue summaries
• Self-starter mentality with a track record of ownership and success in fast-moving environments

Benefits

• Fully remote position
• Regular team offsites to incredible locations around the world
• Opportunities to travel to conferences and community events
• Generous PTO and parental leave
• Meaningful Learning & Development budget
• Competitive compensation package including salary, equity, and potentially tokens
• Healthcare coverage for US-based team members