Customer Success Manager - Iberia (Portugal & Spain)

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth. We are looking for a Customer Success Manager to help us build and scale our customer journey in Iberia (Portugal & Spain).

Requirements

• Fluent in Portuguese and Spanish (English required for internal communication)
• 4+ years of experience in Customer Success (SaaS / tech environment preferred)
• Strong understanding of the full customer lifecycle: onboarding → adoption → retention → expansion
• Hands-on experience with scaled CS / One-to-Many programs (webinars, campaigns, learning journeys) and strategic 1:1 account management
• Data-driven mindset (able to interpret usage trends and turn insights into action)
• Strong written and verbal communication skills (especially for customer-facing education and structured follow-ups)
• Highly organized, proactive, and comfortable working in a fast-paced environment
• Knowledge of WhatsApp Business API, messaging automation, or conversational platforms
• Familiarity with Iberia market dynamics (Portugal and Spain), customer expectations, and cultural context
• Exposure to AI/automation products and positioning

Benefits

• Be the first dedicated CS owner for Iberia and shape how we grow this region
• Work on high-impact initiatives across retention, education, and expansion
• Join a fast-growing, global team building the future of conversational growth on WhatsApp