Jr. IT Administrator (Independent Contractor)

Wattpad is seeking a proactive and highly communicative Jr. IT Administrator (Independent Contractor) to take ownership of daily on-site IT operations, asset management, and technical troubleshooting. The role is essential to maximizing the operational effectiveness of our entire workforce, alleviating the need for staff to manage IT tools independently, and allowing them to focus on their core objectives.

Requirements

• Approximately 1+ year of hands-on experience in an IT Support, Helpdesk, or similar technical administration role
• Strong grasp of basic IT operations
• Ability and willingness to work fully on-site at our Toronto office
• Exceptional communication and customer service skills
• Solid practical knowledge of troubleshooting macOS environments, Google Workspace (G Suite), SSO (Single Sign-On) solutions, IT ticketing systems, and standard office applications
• Basic understanding of IT security principles, user permission management, and a high degree of diligence in following IT GRC guidelines and complex enterprise-level SOPs
• Proactive approach to identifying recurring issues and suggesting process improvements
• Ability to work independently with high accountability, while also collaborating smoothly with cross-functional teams (HR, IT GRC, external vendors) within a broader global corporate structure

Benefits

• Career development
• Top industry health benefits
• Your own health/wellness account to spend each year
• RRSP Contributions (Canada), 401K Contributions (USA)
• Generous vacation and Maternity/Parental leave top-up program
• Corporate discount for gym memberships for you and your family
• Work from almost anywhere in the world for part of the year
• Winter break shutdown