The Assistant Branch Manager plays a key role in supporting the efficient operation of a branch within the organization. They work closely with the Branch Manager to ensure that the branch meets its financial goals, provides exceptional customer service, and adheres to company policies and procedures.
Requirements
- Willingness and ability to exhibit Wellby Core Values every day.
- Works purposefully and is driven to provide the best team member experience.
- Assists manager in efforts to reach profit, performance, and customer service goals.
- Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers.
- Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable.
- Coordinates communication to the branch staff.
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures.
- Oversees and assists with the preparation of all branch reports for approval by manager.
- Oversees branch operations in partnership with the branch manager.
- Applies advanced knowledge and experience to situations and can recognize potential concern for fraud or other loss, including reputation risk (to a Member or Wellby).
- Understands and demonstrates that offering our members additional solutions is the highest level of service, by understanding our members’ needs and utilizing best fit solutions to meet those needs.
- Opens new Member deposit accounts, takes consumer loan applications, manages lending pipeline, closes consumer loans, makes quality referrals and follows up on business and leads.
- Consistently enlightens members on alternate digital options to manage their account.
- Fosters a positive and engaging work environment for team members.
- Provides coaching and insights that lead to an enduring organization, providing exceptional experiences and meeting operational goals by District, Branch and Team Member.
- Shares regular coaching and performance feedback with tellers and personal bankers including both recognition and personal improvement plans.
- Coach team to attain individual and team goals.
- Ensure compliance with policies, procedures, security requirements, government regulations and ethical business practices.
- Plans and implements programs taking initiative to ensure Branch sales, growth and budget goals are achieved.
- Proactive in conflict resolution, handling issues in a prompt, professional and consistent manner.
- Performs other duties as assigned.
- Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
- Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
- Knowledge of retail product philosophy, banking industry best practices and regulations
- Knowledge of all the functions of a Branch, including Teller, Member Service, Loan Origination, and Deepening.
- Knowledge of personal computer, utilizing Microsoft Office Suite.
- Skilled in operating computer equipment and general office machines such as personal computers, copiers, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
- Ability to analyze, develop, and implement metrics and process enhancements that ensure key performance indicators are aligned with desired outcomes.
- Ability to analyze member/prospect’s credit data and other financial information to provide product insights and considerations.
- Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- Ability to influence and engage direct and indirect reports and peers.
- Ability to work effectively across organizational departments and functions to achieve strategic goals.
- Ability to work in a fast-paced team environment with exceptional customer service skills.
- Ability to communicate clearly and concisely, orally and in writing.
- Ability to motivate others and to work in a large cross-functional team dynamic.
- Ability to coordinate several concurrent activities simultaneously.
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
