Head of Customer Success
WellioSydney, New South Wales, Australia • Melbourne, Victoria, Australia
Posted February 4, 2026
Full Time
About the Company
Wellio is building the world’s first Wellbeing Management System that brings the best of student wellbeing practice into one simple system.
Job Description
Wellio is building the world’s first Wellbeing Management System that brings the best of student wellbeing practice into one simple system. We’re looking for a Global Head of Customer Success to own our customer experience as we continue expanding around the world.
Requirements
- Led a CS function at a SaaS company before
- Built the systems, team, and operating rhythm from scratch (or rebuilt them) in a scaling environment
- Understand how Customer Success drives NRR, renewals, expansion, and long-term growth
- Led a team of CS professionals (currently 7 direct reports)
- Define the global CS model, customer segmentation, engagement cadence, playbooks, health scoring, and escalation paths
Benefits
- Mission-driven work
- In this role, you’ll be a critical member of one of the fastest growing startups in Australia, with the autonomy to shape and build your own team
- Transparency
- No VC Influence
- Remote-friendly but culture focused
