Message Center Operator - Flexible Schedule
West Florida Medical Center Clinic PAPensacola, Florida, United States
Posted October 23, 2025
Part Time
About the Company
West Florida Medical Center Clinic PA is a healthcare facility in Pensacola, FL that provides neurological diagnostic services such as EEG and nerve conduction studies, along with comprehensive health information management and medical records services. The clinic supports patient care and administrative functions under physician supervision.
Job Description
Doctors Call Center (DCC) operates as a telecommunications department, acting as an answering service and routing calls for Medical and out-sourced clients. This position is a flexible schedule, requiring employees to manage call volume 12 hours a day, 7 days a week, and potentially including evenings, weekends, and holidays. The role involves answering calls, routing patients, triaging emergencies, and ensuring HIPAA compliance.
Requirements
- Answer incoming calls accurately.
- Perform outgoing calls for Physicians and clients.
- Handle Emergency Calls
- Maintain patient confidentiality.
- Proficient in computer skills.
- Adaptability to changing workflows.
- Teamwork and communication.
Benefits
- Flexible Schedule
