Loss Recovery Representative

The Charged-Off Collector is responsible for managing and collecting on charged-off accounts to help recover assets and minimize loss for Westlake Financial.

Requirements

• Strong skip-tracing background with the ability to locate customers and collateral effectively.
• Excellent communication, negotiation, and written skills with a professional, goal-oriented attitude.
• Flexible availability – able to work overtime and weekends as needed.
• Proven ability to multitask and meet tight deadlines in a fast-paced environment.
• Typing speed of at least 35 WPM with solid attention to detail.
• Driven to meet goals and motivated to grow within the department.
• Thorough understanding of state and federal collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Minimum of 2 years of experience in the automotive finance industry, with knowledge of collections, repossession, and skip tracing.
• Ability to assess and value collateral accurately.
• Proficient with computer systems, including Microsoft Excel, Outlook, and other office software.
• Comfortable using web-based applications and online skip-tracing tools.

Benefits

• Medical, Dental, and Vision Benefits
• Life Insurance, Flexible Spending Account
• 401K Matching
• Employee Stock Ownership Program in a $14.2 Billion Company, Plus Company Matching
• Wellness Program, Daily Team Exercises
• Westlake University, Certification Programs
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• AT&T Wireless Discounts
• Employee Loan Assistance
• Annual Flu Shots, Biometric Screenings
• Paid Vacations Days
• Paid Sick Days
• Paid Holidays
• Rental Car Discounts
• Dell Member Purchase Program
• UKG Wallet - Advance Pay