Senior IT Operational Response Specialist
Westpac - InternalAuckland, Auckland, New Zealand
Posted April 2, 2026
Full Time
About the Company
From rescue helicopters and signing the Equator Principles, to paying super during parental leave and initiatives like Westpac SaferPay and SafeCall to protect customers from scams... we have a proud history of stepping up to be first for our customers, communities and people. We are Australiaâs oldest bank and first company and have been supporting customers for over 200 years. Our purpose is creating better futures together â itâs what we do, who we are and why we come to work every day. With this purpose in mind, weâve set ourselves a bold ambition - to be our customersâ #1 bank and partner through life. Through our unique portfolio of brands comprising Westpac, St.George, Bank of Melbourne, BankSA, BT and RAMS, weâre focused on meeting the financial services needs of our 13 million customers. When you join Westpac Group, youâll be empowered to make a difference, constructively challenge and create a future worth striving for. But best of all youâll be joining a whole organisation of people who love working together to help others create their best future. Westpac Group acknowledges the traditional owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future. Westpac Banking Corporation ABN 33 007 457 141. AFSL and Australian credit licence 233714.
Job Description
As the Senior IT Operational Response Specialist, you will act as the operational lead and deputy to the Manager â IT Service Response, coordinating day to day service response activities.
Requirements
- A Bachelorâs degree in IT or equivalent experience, with ITIL 4 Practitioner certification and experience using DevOps tooling.
- Eight plus yearsâ experience in operational technology roles, including two plus years in senior or lead positions.
- Proven experience integrating and improving operational processes within complex technology environments.
- Strong mentoring, coaching and facilitation skills, with empathy and adaptability to support teams through change.
- Strong analytical capability, including root cause analysis and experience working in AI enhanced operational environments.
- The ability to operate within 24 by 7 on call models when required, with a focus on enablement rather than control.
- Demonstrated deputy leadership capability, with confidence stepping in to maintain momentum and service continuity.
- Strong stakeholder engagement and influence skills across service, product and engineering teams.
- A continuous improvement mindset, with the ability to identify trends, reduce risk and prevent future incidents.
Benefits
- 4 weeks standard holiday + 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Growth and development
- Recognition
- School holiday subsidy
- 2 Volunteer days per year
