Senior IT Operational Response Specialist
WestpacAuckland, Auckland, New Zealand
Posted April 2, 2026
Full Time
About the Company
At Westpac, weâre working together to build a fairer and stronger New Zealand for our people, customers, and communities.
Job Description
As the Senior IT Operational Response Specialist, you will act as the operational lead and deputy to the Manager â IT Service Response, coordinating day to day service response activities. You will ensure consistent, high quality execution of incident, problem, and event management practices, direct incoming work, mentor team members, and maintain momentum across the team.
Requirements
- A Bachelorâs degree in IT or equivalent experience
- ITIL 4 Practitioner certification
- Experience using DevOps tooling
- Eight plus yearsâ experience in operational technology roles
- Two plus years in senior or lead positions
Benefits
- 4 weeks standard holiday
- 5 additional days of wellbeing leave
- Additional purchased leave options up to 4 weeks per year
- Banking benefits
- Insurance discounts
- Superannuation scheme
- Growth and development opportunities
- Recognition and reward for star performers
- School holiday subsidy
- 2 Volunteer days per year
