Engineering Manager, Customer Experience & Operations

Join Whatnot as an Engineering Manager, Customer Experience & Operations, and lead the design of scalable systems integrating with messaging, payments, and logistics, and build the intelligent tooling sellers need to resolve post-purchase issues.

Requirements

• 8+ years in product or platform engineering
• 3+ years managing teams (6–12 engineers)
• Proven track record of building high-impact, end-to-end product experiences and scaling backend systems
• Ability to translate strategic user and business problems into robust technical systems and delightful product experiences
• Able to act as the team’s technical lead when needed — lead system design, make pragmatic trade-offs, and drive holistic execution
• Track record of growing engineering teams that deliver complex, large-scale products with speed and quality
• Owns outcomes end-to-end, thrives in ambiguity, and unblocks the team across business, technical, and operational challenges

Benefits

• Flexible Time off Policy
• Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave: 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence