Engineering Manager, Customer Experience & Operations
WhatnotSan Francisco, California, United States
Posted January 15, 2026
230000 - 260000 USD
Full Time
About the Company
Whatnot is the largest livestream shopping platform in the United States, United Kingdom, and Europe, connecting millions of buyers and sellers through interactive, realâtime video sessions. The companyâs core focus blends community, commerce, and entertainment, offering a marketplace that spans more than 250 categoriesâfrom fashion and sneakers to collectibles, electronics, and vinyl. Whatnotâs distinctive value lies in its liveâshopping format, which transforms traditional eâcommerce into an engaging, social experience that drives higher engagement and sales. With a remote, distributed workforce anchored in hubs across the US, UK, Ireland, Poland, and Germany, Whatnot continues to accelerate growth as a leading innovator in the liveâshopping space.
Job Description
Whatnot is seeking an Engineering Manager to lead the scaling of Seller-Provided Support to all sellers, building scalable systems integrating with messaging, payments, and logistics, and providing a cohesive UX experience.
Requirements
- 8+ years in product or platform engineering, with 3+ years managing teams (6â12 engineers)
- Proven track record of building high-impact, end-to-end product experiences and scaling backend systems
- Ability to translate strategic user and business problems into robust technical systems and delightful product experiences
- Track record of growing engineering teams that deliver complex, large-scale products with speed and quality
Benefits
- Flexible Time off Policy and Company-wide Holidays
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave (16 weeks of paid parental leave + one month gradual return to work)