Customer Success Specialist

We are looking for a commercially focused Customer Success Specialist to manage and develop customer relationships, driving retention, engagement and long-term value while delivering high-quality day-to-day support.

Requirements

• Manage a defined portfolio of customers with accountability for retention, engagement and customer satisfaction
• Monitor and maintain customer health scores, using data such as usage, engagement and support activity to assess risk
• Proactively identify and manage at-risk customers, implementing actions to reduce churn
• Lead onboarding for new customers, ensuring early adoption and a strong foundation for long-term retention
• Deliver regular customer engagement activity (e.g. check-ins, usage reviews, targeted outreach)
• Provide high-quality, timely customer support, resolving queries and issues efficiently
• Capture, categorise and analyse customer feedback to identify trends and areas for improvement
• Maintain accurate records of customer interactions, health status and risk indicators
• Work closely with internal teams (Product, Sales, Operations, Finance) to resolve issues impacting customer experience
• Support renewal activity by ensuring customers understand and realise value from our products and services

Benefits

• Generous holiday allowance
• Benefits package
• Collaborative and supportive team culture
• Opportunity to grow with a fast-scaling, values-driven company