Customer Experience Agent

Customer Experience Agent responsible for delivering best-in-class customer experience throughout the customer journey and lifecycle, addressing customer needs and eliminating the need for customers to contact Wildanet for help and support.

Requirements

• Delivering a best-in-class customer experience to residential and business customers
• Managing customers throughout the customer journey and lifecycle
• Meeting or exceeding key performance indicators (KPIs) and service level agreements (SLAs)

Benefits

• Company Pension
• Employee Assistance Programme
• Eyecare Vouchers
• Flexible Working
• Bespoke Training & Development Plan
• Spontaneous Awards
• Enhanced Sick, Family leave and Statutory Leave
• Flu Jabs
• Death in Service Benefit
• Paid leave for charity support
• Complimentary tea and coffee in the office
• Attractive holiday package
• Free Broadband (after probation has been passed)
• Access to generous discounts on Wildanet Rewards & Recognition Hub