Customer Service Representative
WiproGuadalajara, Jalisco, Mexico
Posted January 28, 2026
Full Time
About the Company
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
Provide effective technical support to clients, resolve client issues, and maintain quality standards. Fielding incoming help requests, documenting client information, and updating own availability in the RAVE system. Analyze call logs, identify trends, and maintain self-help documents to speed up resolution time.
Requirements
- Customer Service experience
- Excellent communication and problem-solving skills
- Ability to work in a team environment
- Strong product knowledge and training
- Ability to maintain quality standards and meet SLAs
Benefits
- Competitive salary
- Benefits package
- Opportunities for growth and development
